Shipping at Friskycity.com

Items ordered from Friskycity.com are typically processed within 2 BUSINESS DAYS after the order is placed. Therefore, orders placed on Friday, Saturday or Sunday would be processed by Monday or Tuesday. The order will be processed first, than shipped. ALL OF OUR PACKAGES LEAVE OUR WAREHOUSE IN PLAIN PACKAGES. NOTHING ON YOUR PACKAGE WILL INDICATE WHATS INSIDE. The return label will show our company name "UNBEATABLE VALUES" Shipping generally takes 2 to 7 DAYS WE INSPECT EACH ITEM AND CAREFULLY PACKAGE.

Return Policy

There is a 10 day return policy on all items, with the following conditions: Merchandise must be FACTORY SEALED to receive a refund. Opened items cannot be returned unless defective. No returns on personal use products including all novelties unless defective. Defective items will be replaced with the SAME item only. Shipping charges are not refundable. We do not pay for postage on returns.

Return Procedure

The following procedures must be followed or the return will be refused. Include the original printed email or online invoice. To obtain a refund for a non-defective product that is not a personal use product (including all novelties), you must return the product factory sealed. You must obtain a "RETURN MERCHANDISE AUTHORIZATION (RMA)" Number From Friskycity.com before returning a product. We will not accept any returns without an RMA. The RMA number must be written on your return Package. Any products returned without an RMA# will be refused. Friskycity.com IS NOT RESPONSIBLE FOR ANY PRODUCT NOT RETURNED IN THE MANNER STATED ABOVE

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Privacy

Privacy at Friskycity.com is very important to us. At Friskycity.com we respect your rights to privacy, and if you decide to shop with us, the data stops here. Your personal information will never be sold or used by any other company in any way, shape, or form. We define "personal information" as your email address, home address, buying habits, company, phone number - anything that you provide to us as part of the purchase experience. We do not share any of this information with other companies. In fact, unlike many companies, we do not sell "personally unidentifiable" information. If you haven't heard of this yet, it is where companies sell their database, but they remove all "personally identifiable" information, usually leaving in things like zip codes, states, birthdates, etc. In summary, we don't sell any data, to any one, at any time. Period.

Secure Shopping

Friskycity.com uses up-to-date technology to protect your credit card information. All personal information is stored on a secure server. All of your ordering information is encrypted using SSL (Secure Sockets Layer), the industry standard security protocol. This SSL enables a 'secure pipe' between your browser and our server on pages where there is transfer of customer information, so that information traveling between your computer and our servers is secure.