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Store Policies, Terms and Conditions


Please read and familiarize yourself with the policies, terms and conditions administered by FriskyCity. If you visit or shop at FriskyCity.com, you confirm that you understand, accept and agree to be bound by the following policies, terms and conditions of this Agreement. If you do not wish to accept these policies, terms and conditions, you may not access FriskyCity.com. Access to FriskyCity is restricted to individuals 18 years of age and older. If you are under 18 years of age please leave this site immediately! If you have any questions in regards to these policies, terms and conditions, please phone us or email helpdesk@friskycity.com

Click on one of the Topics below for more information:


Shipping


Confidentiality
You can shop confidentially at FriskyCity and feel secure knowing that we discreetly package each and every order placed by our customers. Simply put, FriskyCity values the privacy of every customer and every order.

  • We ship using either a plain white or brown box, a standard issue USPS Priority Mail box, or a plain brown UPS Box.
  • For further confidentiality our store name will never appear on the packaging; The "From" address will even have a discreet name.
  • Worried about credit card companies or others knowing where you are shopping? Not to worry, your credit card statement will read "Unbeatable Values, Inc."
Order Processing
Items ordered from Friskycity are typically processed within 1-2 business days after the order is placed. Therefore, orders placed on Friday, Saturday or Sunday would be processed by Monday or Tuesday. The order will be processed first, then shipped. See additional notes below:
  • Orders that have selected Priority or Next Day Shipping Services will be processed before orders that select Standard Ground Shipping Service.
  • Orders selecting USPS Express Shipping Service and placed on business days before 6:00 AM (EST) will be shipped the same business day.
  • If an item is found to be on backorder or discontinued from the manufacturer after your order has been placed, then we will notify you of such by email to see if you would like a replacement item or for us to issue you a refund for the amount you were charged for that item. If we do not get a response to our email within 1 business day a refund for the item will be issued and the remaining items in your order will be processed.
  • If your order consists of more than one item, it is possible that your order may be shipped in multiple packages depending on availability of items at each of our warehouses. Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse. This is done to expedite shipping and to ensure that you receive your order as quickly as possible. If we need to ship multiple packages you will receive an email notifying you of such.
Delivery Costs
Our shipping costs are very competitive and are based on current carrier rates. Large, bulky or heavy items will incur an additional charge. Be sure to read the special shipping information that appears in the description on the product page of oversized items.

Shipping Method Up to $25.00Up to $50.00Up to $100.00Up to $200.00Up to $400.00Up to $700.00Over $700.00
USPS First Class Mail
(Approx 4-7 business days)

$6.95

$9.95

FREE

FREE

FREE

FREE

FREE

USPS Priority Mail
(Approx 2-3 business days)

$18.95

$23.95

$24.50

$29.95

$39.95

$55.95

$139.95

USPS Express
(1 - 2 business days; Orders Placed by 6 AM EST)

$28.95

$33.95

$36.50

$39.95

$49.95

$89.95

$199.00

Canada USPS First Class Mail
(Varies)

$16.95

$22.95

$26.95

$31.95

$35.95

$44.95

$55.95

Canada USPS Priority Mail
(Approx 6-10 business days)

$23.95

$28.95

$32.95

$36.95

$42.95

$44.95

$55.95

Canada USPS Express Mail
(Approx 3-5 business days)

$33.95

$39.95

$43.95

$48.95

$58.95

$65.95

$83.95

International USPS First Class Mail
(Varies)

$19.95

$22.95

$26.95

N/A*

N/A*

N/A*

N/A*

International USPS Priority Mail
(Approx 6-10 business days)

$36.95

$39.95

$43.95

N/A*

N/A*

N/A*

N/A*

International USPS Express Mail
(Approx 3-5 business days)

$36.95

$39.95

$43.95

$52.95

$58.95

$79.95

$112.95

* Express Shipping Required for International Orders Over $100

Domestic Shipping
All domestic orders are shipped through USPS Mail. However, we may substitute Fed Ex or UPS for some orders depending on current shipping rates. Our delivery time starts after the order is processed. See additional notes below:

  • All P.O. Box, APO and FPO orders will be shipped via USPS Mail.
  • First Class Shipping will typically arrive in 4-7 business days.
  • Priority Mail Shipping will typically arrive within 2 -3 business days; however the Post Office will not guarantee delivery in that time frame.
  • USPS Express Shipping will typically arrive in 1 - 2 business days if the order is placed on business days before 6:00 AM (EST).
Shipping large, bulky or heavy items may incur an additional charge. If there is a difference in shipping cost we will notify you prior to shipping so please check your email frequently for the first few days after you place your order. If there is a difference in shipping cost we will inform you of the difference allowing you to accept the additional cost, change the shipping method or cancel your order.

International Shipping

  • We ship to most international destinations with a few exceptions. We DO NOT ship to the following countries because they are high risk for confiscation by customs: Afghanistan, Argentina, Bahrain, Brazil, China, Egypt, French Polynesia, Ghana, India, Indonesia, Iran, Jamaica, Jordan, Korea, Kuwait, Lebanon, Malaysia, Mexico, Morocco, Nigeria, Pakistan, Philippines, Romania, Russian Federation, Rwanda, Saudi Arabia, Spain, Sri Lanka, Taiwan, Tanzania, Thailand, United Arab Emirates, Venezuela, Vietnam, Ukraine, and Yemen.
  • International shipments valued under $100.00 can be sent via USPS First-Class International Mail. However, this method is not trackable and we are not responsible for lost packages shipped via this method. USPS First-Class International Mail will take approximately 2-3 weeks from the shipping date to be delivered depending on customs clearance into your country. USPS Express International is our recommended shipping method, and orders valued over $100.00 are shipped this method by default. Packages shipped via USPS Express are trackable and only take approximately 5-10 business days to reach customs. USPS Express Shipping may be a little more expensive than other methods, but gives both FriskyCity and our customers enhanced security and trackability.
  • All items sold here are legal in the US; however, certain countries have restrictions as to the use and or sale of sex toys. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If there is an import restriction and your order is returned to us you will not receive a refund for the shipping charge on your order. We are not liable for any items that are seized or confiscated by any foreign government. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US. In addition, once the order is in the hands of the shipper it is out of FriskyCity's control; we are not responsible for any damage or lost packages once in the hands of the shipper.
  • You are responsible for any tariffs, import duties or international taxes imposed in your region at time of delivery. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. In addition, Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card.
  • Once an international shipment arrives into the destination country and customs has received the package, it is the customs agents who make all the final delivery arrangements. After tracking the package on www.USPS.com and it states the package is in customs the customer can contact their local customs agents to receive final delivery information or to make arrangements.
  • For international shipping, prices may be higher than those shown to you when placing an order due to the size and weight of the package. If there is a difference in shipping cost we will notify you prior to shipping so please check your email frequently for the first few days after you place your International order. If there is a difference in shipping cost you can then cancel your order, choose a different shipping address or continue with your order. If you choose to continue with your order, we will add the new shipping cost to the total of your order. Before placing your order you can also contact us with the SKU number (found under the specifications tab of the product) and your shipping address and we will offer you a quote.
  • FriskyCity reserves the right to cancel any international order if we can not verify the legitimatacy of the credit card or PayPal data. We prefer international purchases be made by confirmed and verified PayPal accounts rather than credit cards.
  • We are required by customs to describe and put a value on all the contents of the packages we send internationally; for confidentiality reasons, we will use terms such as "massager" and "lotion."
Canada Shipments
  • Canadian shipments will take approximately 3-15 days from the shipping date to be delivered depending on customs clearance times and shipping method selected.
  • We are required to describe and put a value on all custom forms for canadian orders; For confidentiality reasons, we will use terms such as "massager" and "lotion." We are not responsible for any additional charges, tariffs, ot taxes imposed by customs at time of delivery. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order.
Tracking Numbers for Shipments
You will receive an email with your tracking number information once your order is shipped; Tracking for First Class International shipping will NOT be provided since this method is untrackable. You may also enter your confirmation number to obtain your tracking number by visiting our Customer Service page. If you did not receive your tracking number by email you can log into your account on Friskycity.com and next to your order you will see the tracking number. You can then enter this number at the following websites to get the most recent status on your order's progress.
  • If you have a tracking number and USPS is your carrier you can track your package on the USPS self tracking page at: USPS Track and Confirm
    *Please note USPS does not provide real-time tracking. In most cases there will only be two entries; you will see the electronic shipping information received and another update upon delivery.
  • If your carrier is UPS you can track your package on the UPS self tracking page at: UPS Tracking
  • If your carrier is Fed Ex you can track your package on the Fed Ex self tracking page at: Fed Ex Tracking
If you have your tracking number, you can get the most recent status on your order's progress as outlined above. If that tracking information is not up-to-date or is not providig you with enough information on the whereabouts of your package, contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive. If contacting the shipping company does not help, or if you do not have a tracking number contact us.

**PLEASE NOTE: We do not issue credits of any sort for shipment delays due to weather related issues and other events beyond the control of FriskyCity and our shipping carriers (UPS, USPS, FEDEX, etc.). Events include airport closings and natural disasters. Most packages will be delivered between the hours of 11:00am and 7:00pm.

Returns
We do not offer refunds. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for UNUSED DEFECTIVE items only (or for any shipping errors made by us). There is a 10 day credit/exchange policy on all unused defective items from the time your shipment arrives, with the following conditions:
  • Toys and Lubricants: No returns on oils and lubricants including all novelties unless defective. Defective items will be replaced with the SAME item only. Items must be returned with original packaging.
  • Clothing: Items are only exchanged if not worn or damaged. Clothing items can be exchanged for any other merchandise in our store. Items must be returned with original packaging. Per Florida state regulations, panties are not returnable under any circumstances. All worn or damaged clothing will be refused as non-exchangeable.
  • Videos/DVD's: Items are only exchanged if original product is defective. Items must be returned with original packaging.
  • Edible Items: Due to the nature of these items (i.e. they cannot be resold) edible items are non-returnable and non-refundable.
All items not qualifying for credit/exchange as outlined above will not be returned to the customer. First, please contact us at customerservice@friskycity.com if you receive any defective items and return those items in their original packaging within 10 days to the address on your packing slip. Items returned without original packaging will NOT qualify for a credit/exchange so please keep all packaging for the 10 day credit/exchange period. If you have further questions or problems, please Contact Us. If you do not follow all of the instructions, you will not qualify for the credit/exchange at all or may incur a 25% restocking fee.

Shipping costs to return products are assumed by the customer, however we will re-ship the product at no extra cost. In your return package please include:

  • The packing slip
  • A note telling us what the problem was
  • A note stating whether you would like store credit or an exchange for another item.
  • If you do not include a note, you may not qualify for a credit/exchange!
Once we receive the defective item, please allow up to 1 week to receive your replacement.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

All credits/exchanges will be processed in strict accordance with our stated credit and exchange policy above, no exceptions. Friskycity.com IS NOT RESPONSIBLE FOR ANY PRODUCT NOT RETURNED IN THE MANNER STATED ABOVE.

Privacy

Information Collection and Use
Privacy at Friskycity.com is very important to us. We respect your rights to privacy, and if you decide to shop with us, the data stops here. Your name and any other personal information you provide to Friskycity.com is used only to fulfill your needs and preferences for this website.

Your personal information will never be sold or used by any other company or organization in any way, shape, or form. We define "personal information" as your email address, home address, buying habits, company, phone number - anything that you provide to us as part of the purchase experience. In fact, unlike many companies, we do not sell "personally unidentifiable" information. If you haven't heard of this yet, it is where companies sell their database, but they remove all "personally identifiable" information, usually leaving in things like zip codes, states, birthdates, etc. In summary, we don't sell any data, to any one, at any time. Period.

Discreet Billing and Shipping
All orders are shipped using either a plain white or brown box, a standard issue USPS Priority Mail box, or a plain brown UPS Box. For further confidentiality our store name will never appear on the packaging; The "From" address will even have a discreet name. In addition, 'Unbeatable Values Inc.' will appear on your credit card statement.

Registration
When you register as a member of Friskycity.com you will be required to provide your contact information (such as name and email address). This information is used to provide you with several Friskycity.com services such as speedy checkouts, automated order status updates via e-mail and access to your purchase history. In addition, you will receive member only special offers, coupon codes, and exclusive promotions. From time to time we may notify you of special offers, coupon codes, exclusive promotions, new products or services, or other information that may interest you. Should you not wish to receive this type of information, you will be able to express this desire by clicking on the appropriate button or checkbox when first asked to respond to the issue, or by notifying us at anytime thereafter; we will not send you information if you inform us you do not wish to receive such materials.

Links
Friskycity.com contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware that when they leave our site they should read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by Friskycity.com.

Cookies
A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookie.

Upon visiting our site, we assign you a unique Session ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping cart during your visit and between visits.

Security


One of our highest priorities here at Friskycity.com is to provide you with a secure online experience. We recognize that your privacy and security are of the utmost importance and have devoted a great deal of effort toward ensuring the protection of your personal information.

Please take a moment to read about the steps that we have taken to protect your information and make your online transmissions safer. We also invite you to review the ways that you can take to protect yourself further.

We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be confident about the security of your transactions and personal information shared with Friskycity.com.

1. Positive identification
Friskycity.com uses a secure server and secure certificate. It is registered with site identification authorities to enable your browser to confirm Friskycity.com's identity before any transmission is sent. With this technology:

  • The identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order.
  • Your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.

2. Data Encryption
If you are using a security-enabled browser (such as Microsoft® Internet Explorer version 3 or greater, or Netscape® Navigator® version 3 or greater), the information you send us regarding your account or your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted.

3. Friskycity.com utilizes up to 256-bit Secure Sockets Layer (SSL) encryption certified by GeoTrust. This is the highest form of encryption security available today. This technology allows for the encryption of:

  • potentially sensitive information, such as your name and address
  • critically sensitive information, such as your credit card number

Help Protect Yourself:
If you use a security-enabled browser (such as Microsoft Internet Explorer version 3 or greater, or Netscape Navigator version 2.0 or greater), paying attention to two browser features will decrease the chances for the unintended or fraudulent use of your personal information:

1. Browser security settings
Your browser security preference settings are your first line of defense in stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following occurs or is about to occur:

  • changing between secure and nonsecure transmission modes
  • receiving an invalid site identification for the site to which you are about to transmit
  • sending a transmission over an "open" or unsecured connection
  • Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.

2. Browser security signals
The presence of security measures surrounding the entry of data on a web page is identified in two ways for you on your browser:
(1) The URL identifying the page will always begin with "https://" versus the normal "http://".
(2) A security symbol to indicate operation in a mode that supports secure transmissions:

  • A "closed lock" icon is present in the bottom right corner of your Microsoft Internet Explorer browser screen.
  • An "unbroken key" icon appears in the lower left corner of the Netscape Navigator browser screen.
  • With these security measures in place, you can also feel confident that every credit card transaction you make on our site is safe and secure.

Terms and Conditions of Use


Your agreement with Friskycity.com.

Welcome to our website. The following are terms and conditions that will govern your use of the Friskycity.com site.

By entering Friskycity.com and by clicking on the confirm order button on our checkout page, you certify the following information and understand that these terms and conditions of use constitute a legal agreement between you and Friskycity.com. Please read this agreement in its entirety before you continue to use this website or place any orders. You hereby certify the following:

  • That you are 18 years of age or older;
  • That you understand, accept and agree to be bound by the policies, terms and conditions outlined on FriskyCity.com;
  • That you are familiar with all local and state laws in your area that may affect your legal right to access adult-oriented materials;
  • That you have the legal right to access adult-oriented materials and Friskycity.com has the legal right to transmit them to you.
  • That you are requesting adult-oriented materials for your own private enjoyment and that you will never provide or share these materials with a minor or in ANY WAY make these materials available to a minor.

Copyrights
This website is owned and operated by Friskycity.com. All content featured or displayed at Friskycity.com, including, but not limited to, the general design of the website, all text, all logos, all graphics, all illustrations, and all pictures are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights and must not be copied, modified, edited, transmitted, republished, displayed, reproduced, uploaded or distributed in any manner without the written permission of the sites owner. You can access content on Friskycity.com for personal use only. You may not distribute, modify, post or use the content of Friskycity.com for public or commercial purposes, including the text, images, icons or descriptions without prior written permission from us.

**PLEASE NOTE: Friskycity.com and the Friskycity.com logos are trademarks of Friskycity.com or its parent company, Unbeatable Values Inc., and may be registered in some countries. We take copyright infringement very seriously and regularly monitor for stolen text and images. If found, we will pursue legal action for copyright infringement. DO NOT use our text or images without prior written permission from FriskyCity.com

Disclaimers
This website and all of its content are provided "AS IS" without any express or implied warranty of any kind including warranties or merchantability, noninfringement of intellectual property, satisfactory quality or fitness for a particular purpose. All information is believed to be accurate and reliable; however, Friskycity.com assumes no responsibility for any errors, appearing in any text, graphics, links or other items contained on this website. Further, Friskycity.com, nor its parent company Unbeatable Values Inc., directors or other representatives will be liable for damages of any kind (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of your use, your inability to use, or the performance of this website or the content it contains, including any websites maintained by third parties and linked to the Friskycity.com website, even if the site owner has been advised of the possibility of such damages. It is the user's responsibility to take precautions to ensure that whatever is selected is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

Friskycity.com uses reasonable efforts to ensure the accuracy, completeness and reliability of all information, but makes no guarantees, or warranties as to the accuracy, completeness and reliability of the information provided via this website.

Some US states and foreign countries do not permit the exclusion or limitation of implied warranties or liability for certain categories of damages. Therefore, some or all of the limitations above may not apply to you to the extent they are prohibited or superseded by state or national provisions.

Governing Law and Venue
This Agreement shall be interpreted, construed and governed by the laws of the State of Florida, USA, without reference to its laws relating to conflicts of law and not including the provisions of the 1980 United Nations Convention on Contracts for the International Sale of Goods. Venue for all disputes arising under this Agreement shall lie exclusively in the Circuit Courts of the State of Florida in Saint Lucie County or the Federal District Courts of the Southern District of Florida (as permitted by law) and each party agrees not to contest the personal jurisdiction of these courts. Notwithstanding the foregoing, however, Friskycity.com shall have the right to commence and prosecute any legal or equitable action or proceeding before any non-US court of competent jurisdiction to obtain injunctive or other relief in the event that, in the opinion of Friskycity.com, such action is necessary or desirable.

No action of Friskycity.com, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms and Conditions of Use or Privacy Policy. Should any clause of these Terms and Conditions of Use or Privacy Policy be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.

We reserve the right to change these Terms and Conditions of Use, the Privacy Policy, prices, information and available contractual license terms featured on this website without notice. These conditions set out the entire agreement between Friskycity.com and you relating to your use of this website.

18 U.S.C. 2257 Compliance Notice


Friskycity.com (the "website") is not the primary producer (as that term is defined in 18 USC ยง2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website and makes no representation about any content. All models pictured on adult product box covers, in product descriptions and in video products offered on this site have been produced by other studios or other manufacturers.

Friskycity.com is not in possession of any original 2257 disclaimers for any of the models; however, all of the manufacturers or studios that have created the content that we sell or advertise represent that all models appearing in their productions were at least eighteen (18) years of age at the time such depictions were created and that they maintain all appropriate 2257 disclaimers or the equivalent.

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